Politique d’expédition

Shipping & Delivery

We are committed to delivering your order as quickly and smoothly as possible.

Processing Time

All orders are processed within 1–2 business days.
Once your order has been processed, you will receive a confirmation email with tracking details.


Shipping Time

Estimated delivery time is 8–12 business days, depending on your location.

Please note:

  • Delivery times are estimates and may vary due to carrier delays, customs clearance, or high-demand periods.

  • Remote or regional areas may experience slightly longer delivery times.


Tracking

Once your order has been shipped, you will receive a tracking number by email so you can follow your delivery in real time.

Tracking updates may take 24–48 hours to appear after dispatch.


Shipping Fees

Shipping costs (if applicable) are calculated at checkout and displayed before payment.


Delays

While we do our best to meet delivery estimates, we are not responsible for delays caused by:

  • Shipping carriers

  • Customs processing

  • Weather conditions

  • External or unforeseen events

If your order has not arrived within 15 business days, please contact our support team and we will assist you.


Incorrect Address

Please ensure that your shipping address is correct at checkout.
We are not responsible for orders delivered to an incorrect address provided by the customer.


Contact

For any shipping or delivery questions, contact us at:
📧 support@kalx.com